All orders are accepted on the understanding that the following terms and conditions are adhered to:

1. All prices are subject to VAT at the prevailing rate, on the day of despatch.

2. Whilst every effort has been made to ensure all products and prices on our webpage are correct, the company reserves the right to change specification and amend prices without prior notification.

3. Please contact us for a quotation to deliver off shore orders or for delivery North of Glasgow and Edinburgh.

4. All deliveries are to ground floor level only and suitable access must be available.

5. Glass products should be checked thoroughly upon receipt and signed for accordingly.  (Delivery of glass products to UK mainland only).

6. Faults or damages must be notified in writing within 48 hours of the delivery date, failure to do so will result in any claims thereafter being refused.

7. If Emma Rose Ltd. agrees to the cancellation of a customer’s order prior to delivering the goods, Emma Rose Ltd. may charge for all costs incurred prior to cancellation, and a cancellation fee of up to 40% of the price of the goods (plus VAT at the prevailing rate) to cover overheads associated with the order unless otherwise specified on the product page.  Products which are made to order are non-returnable once manufacturing has commenced. Please ensure you check and confirm sizes and colours required prior to ordering.

8. Any goods ordered in error, must be reported within 3 working days of the delivery date.  Any returned items will be charged at the expense of the customer.  Goods will only be accepted if complete, in the original packaging and in perfect condition.  Failure to adhere to this will result in the original sales invoice being upheld.

9. We will charge 40% of the order value for returns and re-stocking, unless otherwise specified on the product page. Again goods will only be accepted if complete, in the original packaging and in perfect condition.

10. Some assembly will be required, as a precautionary measure, please do not dispose of the packaging until all furniture is fully assembled.

11. Refused deliveries will be subject to a redelivery charge for returning and re-stocking.

12. Titles of all goods remain with Emma Rose Ltd. until payments are made in full.  We reserve the right to gain access to your property to remove our goods should payment not be received in full.

13. Whilst reasonable care has been taken to re-produce accurate product colours and finishes, the colour and finishes supplied may differ slightly. Please note all dimensions are approximate.

14. Delivery dates given are estimates only and Emma Rose Ltd. is not liable for any loss or damage or failure to deliver by the estimated dates.  Emma Rose Ltd. recommend that the customer does not dispose of any old furniture until the new replacement Goods have been successfully delivered.

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